A Community Foundation initiative
Argument mapping enables an online, visual representation of the pros, cons, trade-offs and vantage points of a particular deliberation – for example an issue being put to referendum. The intention is to enable members of the public to interact, deliberate, find common ground, and better understand the trade offs or nuances surrounding the issue in question.
Citizen juries are participatory processes used to consider issues of local or national concern, with the jury hearing from expert ‘witnesses’ before agreeing a solution or recommendation to be passed on to the relevant decision makers. The process is especially useful where there is a desire for a consensus or a clear way forward on a particular issue, but where various evidence or information needs to be evaluated in detail first.
Mystery shopping enables services to be tested anonymously. It uses trained volunteers to pose as service users and assess the nature and quality of typical experiences or interactions. Compiling the results of multiple mystery shopper sessions enables on overall picture of the user experience of a specific service.
Local and Global Civic Innovation Tools
Top Tips For Civic Innovation
Engaging successfully with decision-makers involves building relationships and takes time. It will often be on the third or fourth attempt that a breakthrough happens.
Include everyone who should be included
Depending on who your group is, or who you want to represent when you are engaging with decision-makers, you will need to consider how you are ensuring that you are really enabling all relevant voices to be heard.
Ensure that those you have involved in your processes are kept informed of what progress is (or is not) being made. Even if there is no news, let people know. Follow up is essential for keeping people interested and willing to engage further.