It’s not “one size fits all”

Different situations call for different kinds of tools and approaches: some tools would be appropriate to certain circumstances and not to others.

It is important to use the right tools in the right way at the right time. For example it was recognised that tools which depended on digital technology can only work effectively if the stakeholder group can access and engage with digital platforms. There is a danger that an exclusively digital approach could exclude those not comfortable with technology, particularly older people.